Bad online customer service

Bad online customer service from Myistore consultants Innocentia and her so called manager Jade von Solms.

My question was very simple see below infect I’m being asked the very same thing I needed help with:

Thabiso Hi, kindly advise on how to register for online technical support training. Innocentia joined the chat Innocentia Good day Thabiso, thank you for contacting us. Would you like to get training or technical support? Innocentia Please note bookings are made on the given link https://www.myistore.co.za/events Thabiso I only see one on one training on that link Innocentia Do you want one on one or group? Thabiso Technical support training Innocentia To book an appointment for technical support to have your Apple device evaluated by an iStore technician, please follow the steps below:

Can you please ensure that you are signed in.

· Visit www.myistore.co.za/support and Select Support in the main nav bar · Product support & training . Need tech support . Login to make a booking / Book now if already logged in . Accept the T&C's . Select the type of support you require -leave fault description short / empty and just continue . Select a store · Select date and time . Select confirm booking

A confirmation email will be sent to you, which you need to print out and take into the iStore on the day of your Technical Appointment. Please back up all your data before your appointment as the iStore takes no responsibility for data lost during repairs / upgrades, and are not liable for documents that have not been backed up by the owner.

Please note that technical bookings at an iStore may carry a surcharge for non-iStore purchases.

Please let me know if you have any difficulty making the booking. Thabiso Your missing the point, i don't want any of my apple products repaired, i want to attend online technical support training same as one on one training. Innocentia Do you want personal or group training? Thabiso Please can i chat to your manager if you don't understand my writing. Innocentia Thabiso I want to assist you that is why I was asking what you need specific between technical support and training because from the iStore side those are two different things. I give you a link for training which you have an option of select the group or personal training. From that training link you need to select one on one training to process with making booking and a payment go the one on one training. Please check this link https://www.myistore.co.za/events Thabiso Please can i chat to your manager Innocentia Please wait while I check if my manager is available. Thabiso Noted Jade Von Solms joined the chat Jade Von Solms Hello Thabiso Hope you are well Thabiso Hi Jade, i need help and your colleague seems to not understand my writing Jade Von Solms Innocentia is trying to assist you as best as she can however we need to understand exactly what assistance you need. From your message you mention both technical support and training which are two seperate avenues we offer assistance with With regards to training we can assist and guide you through to either attend one of our free sessions offered or making a one on one session at a fee with a personal trainer online. For tech support we can try and assist on this chat with the issue experienced, however if it is an issue we cannot solve we would then refer you to visit your nearest store with a booking for assistance Thabiso Jade your also missing the point no worries will lay a formal complain thanks. Chat rated Bad Jade Von Solms Thabiso, we currently only offer sales training online to assist customers with using their products. We unfortunately do not offer training sessions with regards to providing technical support. All technical support is facilitated through our tech desks in store. Comment submitted Thabiso Was that difficult?