Bad Apple iStore 😠

I have to migrate from an Apple Phone to a Samsung so that I can use the Apple Phone as a business phone and the Samsung as my private phone. I painstakingly transferred contacts etc and I have one hurdle left...WhatsApp. WhatsApp is backed up on the iCloud - it does not give you the option to back it up on any Google account whilst you are using Apple. Now, WhatsApp on the other hand, does not give you the option to download a backup from any other place other than a Google account.

What a mess!

I went to the iStore to ask them to assist me. I mean, I am not leaving Apple, I am still (was still) planning to use it for business. I waited in the service line for almost 40 minutes until a Manager finally came and asked if he could log me a ticket for the service counter. When I told him what I needed help with he point blank refused. He told me to go to Incredible Connection to see if they could help me.

I walked from store to store and went to 4 different stores. 3 of the stores could not understand why iStore would not assist me.

From a customer point of view... if you put in the effort to help me (even if you thought I was leaving your business, I would probably remain a customer and advocate for your business for life. Just shows again that iStore is not interested in the people anymore, it is just the money. ☹️