Avoid the Tyger Valley Centre iStore

I tried to make use of the recent iStore sale and upgrade my current Vodacom contract to a Macbook Air 1gb a month for R299 pm. After completing the required forms and waiting an hour I was asked to come back later that day because, I was told, Vodacom's systems were slow. I returned later that day and waited another hour after which the sales representative told me that he would phone me the following day as the Vodacom systems were still down.

The sales rep never phoned the following day so I made a turn at the shop to find out that that rep took the day off and that no one was able to help me. I told the person that I spoke to that he can cancel my application.

The following day I received a phone call from the sales rep to apologize for not being at the store. I told him that it's ok and that if he can still proceed with the application it would be great. He told me that he would call me back – which he never did.

The following week I decided to try again, this time speaking to a sales rep at the counter. She did not know what a Macbook Air was and had to walk to the display to point at the laptops there to ask me if this was the one I wanted. She then asked the same sales rep that "helped" me the previous week to help me again. After he apologized again I told him it was fine and that I wanted to apply for a new contract rather that an upgrade.

After filling in all the forms again I was told that the process would take 24 hours and that he would phone me when it was completed. It has now been four days and still no call.

Last year I spent R35 000 on an iMac at the iStore in Canal Walk which I now regret. Every couple of years my wife and I upgrade our computers. My friends often ask my advice on which computers they should get. I will never again spend a single cent at an iStore. Nor will I recommend any of my friend to shop at there.

Not only did iStore loose out on the R12 000 I would have spent on the Macbook Air, but also every single device my friends or I would have bought their in the future, all thanks to *********** sales staff.

I can see by the lack of iStore response on this site as well as not having a complaints contact on their website that they don't really care either way.

Good riddance.