Avoid iStore at Fourways Mall, Johannesburg

Never, ever, EVER waste your time to do business at iStore at Fourways Mall. Don’t even consider to do a service provider upgrade through iStore, Fourways Mall. I app**** online for a new phone about three weeks ago, and all I received were incompetence, ignorance, and ******. One particular store clerk, Ferdrika Kgope, was extremely unhelpful. Problems with documents and identification. All the information I got from Ferdrika Kgope, was like puke in a tumble dryer. For not getting back to numerous emails, her excuse was that she was off two days on sick leave. Then she was on a 3 hour “lunch break,” not getting any correspondence from her for the rest of the day. That has got nothing to do with me, as a customer. Then there’s Shepherd Mlingwane, whose service were just as poor. I’ve been left hanging, not knowing what the hell is going on. I received a phone call from Shepherd Mlingwane this morning, still unable to give me valid and understandable information. There was a lot of back and forth going on until I really lost my temper and sweared at him. His responce - “madam if you can’t speak to me in a respectful manner I’m afraid we can’t do business with you.” Towards me, a CUSTOMER!! These people are obviously poorly trained and walking around with a chip on their shoulders. I cancelled the whole procedure as it was a royal f-up. Avoid this store if you need any assistance regarding Apple appliances. It’s a miracle that Apple is still running their business in South Africa. It’s shameful customer “care” and an absolute disgrace how these people operate an international business. You can shove your iPhone 14 where the sun don’t shine! Maybe I should get in touch with Apple international. Ferdrika and Sheperd, you should be ashamed of yourselves! Sis, man! I’m definitely making contact with the Consumer Ombudsman.