Atrocious Service at Istore Canal Walk

<p>Good day</p> <p> </p> <p>My husband made an appointment for 4:30pm today (Saturday). </p> <p>He had explained the issue , and you arranged for the devices to have the same ID.</p> <p>He was under the impression that you would be at the store today to make sure this would be rectified. </p> <p>When I originally went to the store for this to be rectified, I was told it's not a service Istore ,and they can't help me. (Michael Saldanha ) We asked if he could please try as I run my business off my iPad and my iphones. </p> <p>He changed my phones to Bresler but my iPad remained Taljaard. </p> <p>This is unacceptable service Firstly the iPad is where I do my admin and most of my business. Having two different email addresses causes massive issues. I've lost clients due to seeing the mail too late.</p> <p>I've had apple devices for years and recommend Apple to everyone. </p> <p>I must say I'm very disappointed in the lack of service. </p> <p>And Michael was condescending in the manner in which he spoke to us. </p> <p>I've got three iPhones , an iPad and an Apple watch. </p> <p>I've spent thousands of rands on a quality product , but the service leaves much to be desired. I was going to upgrade to a Mac but with the service I've received I'm having second thoughts I will be canceling my booking for today as I am not comfortable having staff working on my devices and potentially messing them up even more. I was happy to have it done provided you a manager , were their to make sure all is done correctly. </p> <p>I'm sure you understand, as a business owner this is detrimental to my business.</p> <p> </p> <p>I've now driven from bellville twice , wasted time and petrol</p> <p> </p> <p>Could you tell me if I can book my devices in at a time when you are present, and if you are able to rectify the problem. I cannot take the risk of someone messing it up once again.</p> <p> </p> <p>If you're not able to help me please let me know. I'll take my devices to WeFix. I also needed my iPad fixed as it has been giving me minor problems. And one of my phones hasn't worked since I was last at istore.</p> <p>I'm an extremely unhappy customer. </p> <p>The sad thing is that Apple is the best product available, but service has deteriorated vastly from a few years ago when I had my iPad fixed. </p> <p>I appreciate not being charged again, due to the problem not being rectified. However I've lost confidence in staffs ability to handle the problem If I ran my business this way , I wouldn't have a business to run</p> <p> </p> <p> </p> <p>Regards</p> <p>Riley Bresler</p>