Atrocious service.

I purchased a brand new pair of Air Pods on the Istore website. As soon as i put them on i realised one of the earphones was not working. I promptly returned the item and expected a replacement with a working unit.

Three weeks later iStore online tells me that they are awaiting a replacement part to REPAIR the unit. How do you sell someone something broken and try to repair it when they never used it? Surely they should replace it with a new unit. I did not pay R3500 for second-hand Air Pods. Completely against the Consumer Protection Act. The Core Group is giving Apple a bad name in South Africa.