Apple technical support not living up to their word.

<p>Sent my laptop through iStore Centurion for a track pad problem. Upon return i figure immediately that it was making a starnge noise in the hard drive. i asked for a return service because this problem wasnt there before. but after sending it back in i was suprised to recieve a quotation for the return service i escalated with apple support team my case was handle by Athena Bozika who gauranteed me they would give me an exermption if i take back the laptop for the repairs which i did but once again i got a quote which i communicated to her and she did not respond until i had to look for another senior technician to her i was refferd to Katerina Kachri she guaranteed me they would look into my case all over again and they would grant me excermption from paying for the return service but as of yesterday she says "Athena and me were prepared to give you exermption but since you its now repaired the case is closed and you have to pay for the service cause the local service provider has closed the case." i cant pay for their mess please help + ********** 0701 **********