Apple SA / iStore passing the buck, as always.

This morning I submitted documentation and completed an online application to upgrade a Vodacom line with Apple South Africa. After submitting all documentation etc. I heard nothing from them. At 14:00 I chatted to Ntswaki Hlohlongoane from their online contract department and she informed me that they cannot assist because Vodacom haven't sent iStore their "deals" yet. Yet nowhere when applying online does it say that. Now, according to Ms Hlohlongoane, the problem is with Vodacom and not Apple. Just passing the buck as always. Apple should have stated that on their website when applying online in the first place. I am waiting for this matter to be resolved.