Appalling service from clueless iStore.

I have to say the service I have received from iStore on my in warranty DJI Cosmo mobile 6 gimbal has been nothing short of appalling!!

I took the gimbal in due to very audible noise in the videos I shoot. Twice I was called and said they cannot find fault with the unit despite me sending them sample videos showing the noise when the unit is connected to my phone and when it isn't.

eventually I spoke to a supervisor who promised me urgent remedy.

2 days later I call for urgent feedback and I get told they will be conducting field tests over the weekend because they are near an airport and they are legally not permitted to test it there. That is the lamest excuse I have ever heard as it is a gimbal and not a drone!!!

I have totally lost all confidence in the iStore's service department and I am not sure they actually have a clue how their products work.

I doubt I will set foot in an iStore again!!!