APPALLING SERVICE AND CUSTOMER CARE

********** SERVICE. I have been trying to get a simple damage report and quote for my cracked Iphone screen for the last week and a half. I call the contact centre who tell me to go to cresta. I battle for 2 days to make a booking because of faults on your site. I eventually make a booking, then get a date. I specifically say what I want repaired. I brave the Cresta Centre in the middle of Covid to get told they dont do repairs at all. I also emailed the manger previously to find out info and IGNORED. Then I am told to go to sandton city, but no one can inform me if i can get a same day repair. I then email the store manager who once again ignores me. I cannot understand the absolute incompetence and run around I have to had to endure and the most frustrating thing is NO ONE can help me, or even give me a straight forward answer. Do you think you are so mighty that you can rest on your laurels and give your loyal customers disgusting service treatment like this>? I now sit waiting for a reply to my email from WANDILE in Sandton who apparently knows my issues, but still thinks it is not urgent as to give me a reply. I will wait another week before I can get any help? Disgusting, makes me seriously consider dumping all my apple products in the bin and move to a company who gives a **** !!!