Appalling service!

My phone screen got damaged. My insurer asked for an assessment report & quotation and suggested I take the device to an istore for such reports. on the 24th of Jan, I took the device to obtain the documentation at the istore in rosebank. Two weeks later no updates. I followed up, Tristan sent me a quotation, I requested he includes an assessment report detailing cause of damage. No responds, it’s a week now I followed up on Friday & I obtained a new quotation that’s two times more compared to the first quote! No detailed report of the damage.

Assessment report is something they do not do? I would not know that because there is no feedback. They do not listen to customers it is horrible to say the least.

I’m shocked at how they do not seem to care at all about customer service. Treating Customers Fairly seems to be a non-existing principle in this organization. I have had such an unpleasant experience, considering that I’m a loyal customer to the Brand. I’m truly disappointed.