Angry,frustrated,annoyed

<p>I bought an apple macbook air at incredible connection Richards bay on the 6th of January 2016. I started experiencing problems with the laptop in October 2016. The screen started freezing and lines appearing on the screen which makes it difficult to use it. I took it to incredible connection two times but they did not help. The technician referred me to apple. I spoke to 3 consultants at apple but none of them helped me. One consultant Tina Armpara whom I'm still communicating and is not helping at all. She told me to go to Istore Gateway but nothing has been done to resolve the issue. I have been to Istore gateway for more than 3 times but nothing has been done to solve the problem</p>