*********** and just overall confused as a unit.

On the 23rd of November, I made an online order for a macbook, and then cancelled the order on the 24th of November because I found a better model.

I communicated telephonically, via email and via WhatsApp and they acknowledged the cancellation on the 25th of November. They then proceeded to process the order anyway, and I received a message saying I should expect delivery the next day.

I then called and emailed again, then even filled an online return form, and was told that they would cancel the order and apologized, and that the refund would be processed in 10-14 business days.

10-14 business have passed and I still haven’t gotten my refund.

This morning I called their customer care line, and apparently their system shows that the order was delivered successfully and as such have not even began the process of my refund.

I am told that I must wait another 10-14 business for my refund (that’s if it was even processed this time)

I am very disappointed by this service and overall incompetency of iStore South Africa.