All about the money!

MacBook Pro suddenly had horizontal lines on display. I went to the iStore and the device was sent for a diagnostic test. No reason was given for the failure of the display however I received a R15000.- quote for a replacement screen. Subsequently contacted Digicape, also a reseller of Apple products, only to discover that Apple was running an international promotion and my display would be replaced at no charge. I returned to the iStore, also a reseller, NOT an Applestore, only to be given no explanation why they would not honor the Apple promotion. Is it really all about the money? Where is customer loyalty? One has to wonder how much money has been paid for repairs that should have been free? I have certainly learnt my lesson. Ethics and honesty in business? Obviously not practiced by iStore SA.