AirPods Pro

I bought AirPods Pro 25 October 2020. Noticed there’s an issue with the microphone when on a phone call. I took them back at the store I originally bought them (iStore Somerset west) on the 13th August 2022 . Consultant(Simon) called me on Sunday morning on the 14th August 2022 advised me the Airpods need to be replaced however he wanted my approval if he can go ahead , Sure 10 minutes later he called and said Apple declined as Microphone issues aren’t covered by they quality program and I need to take it up with Apple myself. I contacted Apple and they advised I need to take it up with the store and upload the receipt, I did that and called again. All of a sudden they cannot be replaced! I sent an email to the store requesting to be contacted by the manager . The store manager called me on the 12th August 2022 I explained the situation and he requested 24hours as he want to see what he can do for me. He did not get back to me as promised , Yesterday 22nd August 2022 I drove to the store as I haven’t had feedback and I spoke to the Assistant manager (Duwayne) and made it very clear I’m not taking any faulty AirPods . Today 23rd August 2022 Store manager calls and tell me there’s nothing they can do.

People need to be careful with Apple resellers (iStore) as they not there to help their clients but continue selling defective electronics! How do you sell a product that got a high prime functionality as main functionality but not quality assured? I spend so much on Apple gadgets and now that I need their assistance nobody wants to take accountability. PLEASE HELP!!!!