AIRPODS 3RD GEN GUARANTEE DISGUST

Bought Airpods 07/03/2022 from Istore the Glen. During May 2022 I returned the Airpods and was informed that the earpieces have been replaced after diagnostic tests has been conducted and it was found that they were faulty. April 2023 I returned the Airpods as I experienced exactly the same problem. It was confirmed in writing on e mail that they need to replace the earpieces again. Apple / Istore refuse to extend the guarantee on the earpieces replaced in May. Needless to say that I was surprised to receive an invoice to the amount of R3500 to replace both earpieces. Beware Airpods 3RD GEN only works until your guarantee expires and they refuse to extend the guarantee to cover the new earpieces replaced in May 2022.

I have been a loyal Apple user and advocate for many years, and I am shocked to see how Apple treats its customers. I am beyond disgusted in the service I have received, and the quality of the products I have been supp**** with. Beware, it seems that you are only a valued customer before you make your Apple purchase, after that you are treated like nothing.