Absolute incompetence

iStore Waterfront's staff and technicians are so *********** and are not willing to assist. My Mac was not booting up properly and I visited their store to find out what can be done regarding this. One technician attempted to check what is happening with the machine by checking using their Apple what what server and claimed the Mac was fine and but since it is not booting, he would have to wipe the machine to get another OS installed. Just after a bit of research I was able to fix the Mac myself in just 20 minutes. What surprises me is: 1. He did no troubleshooting to check what could be wrong with the Mac besides the Apple what what server diagnosis which clearly does not show anything. 2. There is a number of checks that could have been done to see if there is anything wrong with the drive however no creative thinking was app****. 3. The only option he could think of was safe boot, meaning they are not aware of their machines and what options are available to repair the computer.

This clearly shows that customer service is not a priority at all. There is no resolution training that they are given.

Apple's customer service is dropping drastically and that is a concern besides the ****ty OS updates they have recently now with the 11.0.3 iOS update that is such a hefty issue on our devices! Reputation is important Apple