A very angry client

Why is it that Apple has such appalling representation in South Africa? Is it that they just don’t care or is it that there are no competent staff to be found? On the 11th of July I went into the iStore in Port Elizabeth to enquire about having my iPhone battery replaced. I was informed that if I made an appointment that it was a simple matter that and then they would make sure they had the correct battery in stock and it would take an hour and a half to do the job. I made an appointment for the19th July. Yesterday when I arrived at the store at 9am, after having driven 130km to get there, I was informed that the procedure could not be done in under 3 hours due to others being in the cue before me, I was on a very tight schedule. On top of this I was informed that they did not have the necessary battery in stock. I feel outraged, disappointed and any other word you can think of, none of them as complimentary as the aforesaid. Senior staff with ethics such as this should not be allowed on any showroom floor. One very unhappy customer. Liz