3 months later, still wrong contract.......just promises!!!

<p>Went to the iStore in V&A Waterfront on Monday 2 Jan.'17 @13h00, queried a query of 3months ago, a lady insisted that they have trying to contact Us by phone & e-mail but couldnt provide Us with details, spoke to Raees, who confirmed that it will be sorted within 24~48hrs. 3hours later, get a call from the same lady requesting that we provide her with proof of residence, proof of income & copy of ID. When in the store, I asked if anything else was needed & why did they wait for Us to come in & then tell Us that it will be sorted & not do what they just said 3months earlier & the problem could have been solved, No answers given, instead insisting on needing info given to them 3months earlier. Told her to get Ryan, the Store Manager to call me instead. He called but we are still awaiting answers & promises. This type of service is totally unacceptable</p>