10 days is too long!!

I have never made a public complaint before but I've just had enough. It has now been 10 days that I have been trying to get an iPhone 6 (having already, happily, waited a month on the waiting list). <br> <br> The first phone, straight out the box, was bent. BENT. The second phone, which I had for 3 days, couldn't vibrate. That phone was sent to Joburg on Friday to confirm it couldn't vibrate and get replaced. I was told that I would be emailed when it arrived in JHB. <br> <br> Having not heard anything I emailed the support centre to ask for assistance. I still haven't heard back from them, they still haven't answered by calls, but today, 3 working days later, I was told it has only arrived in JHB and that they are already experiencing delays. So who know when I will get a replacement. <br> <br> In the mean time I've kindly been given a loan phone to use, whose battery dies at 30%. <br> <br> I'm sorry to complain like this but some answers would be much appreciated! I have stayed loyal to the Apple & iStore brand but this is just too much.