Istore at The Glen Mall
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Istore at The Glen Mall
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesM
senzekile M
1 reviews | Active since Dec 2014
26 Dec 2025, 23:35
Complaint: Incomplete Insurance Registration and Poor Customer Service
I would like to log a complaint regarding my iPad purchase on 23 December 2025. I was initially assisted by a lady who provided excellent service and later transferred to Harry to finalise the sale. I clearly informed him that I was purchasing the device, iCare, and insurance. After the sale was completed, I noticed there was no confirmation of the insurance. When I raised this, I was told I could register it online. I explained that since I was already in-store, I preferred that it be done there. I then emailed my documents as requested. Harry advised that he needed to step out briefly and transferred me to another staff member who was busy with a client. We were willing to wait. When Harry returned and realised we had not been assisted, he told us we could leave, assured me that he would register the insurance himself, and took a copy of my ID. I later received confirmation for iCare but no insurance confirmation. I followed up via email on 25 December 2025, only to be informed that the insurance had not been registered and that I should do it myself online. My concern is not about completing the process online, but that I was explicitly told the insurance would be registered, which led me to believe I was covered. Had I not followed up, I would not have known otherwise. This feels misleading and left me without coverage during that time. This experience was disappointing and unacceptable. If assistance was not possible, I should have been informed honestly or assisted by another staff member. I would appreciate feedback on this matter and how it will be addressed. Thank you.
Helpful (0)
|Replies (0)sM
senzekile M
1 reviews | Active since Dec 2014
26 Dec 2025, 23:35
Complaint: Incomplete Insurance Registration and Poor Customer Service
I would like to log a complaint regarding my iPad purchase on 23 December 2025. I was initially assisted by a lady who provided excellent service and later transferred to Harry to finalise the sale. I clearly informed him that I was purchasing the device, iCare, and insurance. After the sale was completed, I noticed there was no confirmation of the insurance. When I raised this, I was told I could register it online. I explained that since I was already in-store, I preferred that it be done there. I then emailed my documents as requested. Harry advised that he needed to step out briefly and transferred me to another staff member who was busy with a client. We were willing to wait. When Harry returned and realised we had not been assisted, he told us we could leave, assured me that he would register the insurance himself, and took a copy of my ID. I later received confirmation for iCare but no insurance confirmation. I followed up via email on 25 December 2025, only to be informed that the insurance had not been registered and that I should do it myself online. My concern is not about completing the process online, but that I was explicitly told the insurance would be registered, which led me to believe I was covered. Had I not followed up, I would not have known otherwise. This feels misleading and left me without coverage during that time. This experience was disappointing and unacceptable. If assistance was not possible, I should have been informed honestly or assisted by another staff member. I would appreciate feedback on this matter and how it will be addressed. Thank you.
0
Replies (0)BM
Bongeka M
1 reviews | Active since Jun 2024
29 Sept 2025, 09:18
My husband bought me an Apple Watch for my birthday at IStore Canal Walk Cape Town, he was given a wrong strap and upon notifying the store I was advised to contact IStore The Glen to rectify the mistake. Next business day I went and i was told I cannot g
There is no sense of empathy, Customer service is bad
Helpful (0)
|Replies (0)BM
Bongeka M
1 reviews | Active since Jun 2024
29 Sept 2025, 09:18
My husband bought me an Apple Watch for my birthday at IStore Canal Walk Cape Town, he was given a wrong strap and upon notifying the store I was advised to contact IStore The Glen to rectify the mistake. Next business day I went and i was told I cannot g
There is no sense of empathy, Customer service is bad
0
Replies (0)