1 reviews | Active since Oct 2016
No Refund / No Service / No Communications Whatsoever!
<p>I have cancelled my contract with Ismeg Betatrader on the same day that I signed the contract and paid the R20 000. They however refuse to pay back my money.</p> <p> </p> <p>Consumers have the right to cancel direct marketing contract withing the cooling of period of 5 days according to the CPA. Their contracts is in contravention of this as they say that you will not be able to cancel once you have signed up.</p> <p> </p> <p>The information that they give to you verbally druing their marketing campaign does not ring true to waht their contracts say.</p> <p> </p> <p>I have yet to see if this post will help in my getting my money back that I have been begging for, for about three months now.</p> <p> </p> <p>I doubt it. That is why I have lodged a complaint with the NCC.</p>
Good Day bluejay12
Thank you for you correspondence.
As on numerous previous correspondence to your personal email credentials, our representative advised you to return the goods received as we are unable to grant your request before we do not have receipt of the goods purchased.
Till date our dispatch department cannot confirm receipt thus your request cannot be permitted currently.
The protection acts and agreements are set in place to protect and guide both parties in the correct direction. It is unclear to us how one could expect confirmation of requests and reimbur*****t if the consumer does not comply with the requests made by the supplier and still in defect are in possession of the goods.
This said we feel your actions to post negative comment is prejudice and untrue as you being the consumer is at fault currently and your post is not based on experience but rather on opinion.
None the less we are more than willing to assist you with your request so please be so kind to contact us directly in this regards.
Regards
Ismega Management
Good Day bluejay12
Thank you for you correspondence.
As on numerous previous correspondence to your personal email credentials, our representative advised you to return the goods received as we are unable to grant your request before we do not have receipt of the goods purchased.
Till date our dispatch department cannot confirm receipt thus your request cannot be permitted currently.
The protection acts and agreements are set in place to protect and guide both parties in the correct direction. It is unclear to us how one could expect confirmation of requests and reimbur*****t if the consumer does not comply with the requests made by the supplier and still in defect are in possession of the goods.
This said we feel your actions to post negative comment is prejudice and untrue as you being the consumer is at fault currently and your post is not based on experience but rather on opinion.
None the less we are more than willing to assist you with your request so please be so kind to contact us directly in this regards.
Regards
Ismega Management
Good day Sir/Madam,
I have no request from anyone on your team to return the goods in order for me to get the reimburesment as stated in your reply above.
Nonetheless, please provide me with details so as to return the goods to you and I will send said goods with registered mail asap to obain my reimbur*****t.
Regards,
Good day Sir/Madam,
I have no request from anyone on your team to return the goods in order for me to get the reimburesment as stated in your reply above.
Nonetheless, please provide me with details so as to return the goods to you and I will send said goods with registered mail asap to obain my reimbur*****t.
Regards,
This is exactly the kind of service that you receive. One communication and then they disappear. I have requested your details for the return of the goods purchased almost a month ago now, but still no reply.
Direct contact with your team does not seem to have any possitive results so I will continue communicating and writing reviews all over the web about your appalling service until I get my money back, or until my NCC complaint gets addressed with you.
This is exactly the kind of service that you receive. One communication and then they disappear. I have requested your details for the return of the goods purchased almost a month ago now, but still no reply.
Direct contact with your team does not seem to have any possitive results so I will continue communicating and writing reviews all over the web about your appalling service until I get my money back, or until my NCC complaint gets addressed with you.