No communication, Duped

<p>I cancelled the order on the same day as signing up as I felt on line trading was not for me. I phoned the consultant and sent an email to confirm my decision well within the 5 day "Cooling Off" period. NO COMMUNICATION from them.</p> <p>I then returned their goods, unopened via courier at my expense but they declined to provide any ID on more than one occasion and the package was returned to me and here I sit with a product that I have cancelled.</p> <p>To make matters worse my Credit Card has been debited with the full amount although I authorised a budget payment.</p> <p>I have noticed that the company responds to posts so hopefully I will get a response but I'm not holding my breath.</p>