1 reviews | Active since Jan 2012
Horrible Experience (BIG TRAP)
<p>I joined ISMEGA (with great regret after)</p> <p>After joining I noticed that there are no communication (Like non Existent) I still believed but that were my mistake.</p> <p>They gave me an 5 min telephonic training, and none feedback for 6 months, I decided to terminate my contract and struggled every day for 2 months to just get them to accept my termination, and I hoped I would get my deposit back, BUT NOTHING.. (Mind you the monthly debit order still went off as clockwork). After pushing everything thru I got notified I did not trade correctly and thus not qualifying for my refund. I communicated that they did not live up to their promises for training and proper communication, but still “silence”. (This have been ongoing for the last 11 months) I have not given up hope yet and decided to post this so that none other will fall into the same trap as I did. So I will be posting this message on as many websites as I possibly can.</p> <p>I really hope this helped someone before they make the same mistake.</p> <p> </p>
Good Day Ruaan.
We apologise for the fact that you feel you did not receive feedback. Not to make excuses, but the Employee responsible for client communications is (luckily) no longer with our company and we are working tirelessly to rebuild and repair the communication relationships between us and our valued clients.
As part of our services, we offer our clients a six month simulation period, which trains them to make the correct share selection. During this six month period, the software must be actively managed, and the simulation rules must be adhered to. Should a client thus use the software correctly and actively (according to the rules and regulations), and not be able to achieve an average return/ growth of 25% over 6 months on simulation, you will be reimbursed you with the full purchase price of the software.
One of the few simulation rules are: that you must make at least 15 successful trades, (successful meaning bought and sold). You made 15 trades, none of which qualified as successful. 2 trades were done during installation and training (that we can prove was longer than the 5minutes you claim), and two were done over the next week. You omitted to use the software for 5 months between August 2016 and February 2017). There after you made 11 entries in 35 minutes, on one day! And 5 entries within 8minutes on the following day. For instance, to use only one example, you bought ******* shares at 19:12 on 6 February and sold them again at 19:23 the same day. As like all the other transactions, the price didn’t change and you ran at a loss because of the transaction fees.
It seems as though you tried to manipulate the system which is not a true reflection of what would/ could have happened if u had executed your trades correctly. For example, you bought ******** on 6 Feb at 19:01 for R49.56 - You sold this share on the same day, at 19:18 for the same price. If you had kept the share as recommended, you could have sold it on 15 Feb at R52.19 for a profit of 5.3%. This is only one example, the same applies to most of the other trades such as ******** (where a profit of 12.4% would have been made in 3 - 4 weeks). You did not allow any lea-way for price change.
The reason you did not qualify for the money back guarantee, is because of your blatant mismanagement of the transactions. Our Technicians are available 24/7 thus if ever you were in need of technical support, you could have contacted them for assistance. The support number is also on our paperwork.
We find it unfair that you feel the need to bad mouth our company when you are the one at fault.
Kind Regards
ISMega
Good Day Ruaan.
We apologise for the fact that you feel you did not receive feedback. Not to make excuses, but the Employee responsible for client communications is (luckily) no longer with our company and we are working tirelessly to rebuild and repair the communication relationships between us and our valued clients.
As part of our services, we offer our clients a six month simulation period, which trains them to make the correct share selection. During this six month period, the software must be actively managed, and the simulation rules must be adhered to. Should a client thus use the software correctly and actively (according to the rules and regulations), and not be able to achieve an average return/ growth of 25% over 6 months on simulation, you will be reimbursed you with the full purchase price of the software.
One of the few simulation rules are: that you must make at least 15 successful trades, (successful meaning bought and sold). You made 15 trades, none of which qualified as successful. 2 trades were done during installation and training (that we can prove was longer than the 5minutes you claim), and two were done over the next week. You omitted to use the software for 5 months between August 2016 and February 2017). There after you made 11 entries in 35 minutes, on one day! And 5 entries within 8minutes on the following day. For instance, to use only one example, you bought ******* shares at 19:12 on 6 February and sold them again at 19:23 the same day. As like all the other transactions, the price didn’t change and you ran at a loss because of the transaction fees.
It seems as though you tried to manipulate the system which is not a true reflection of what would/ could have happened if u had executed your trades correctly. For example, you bought ******** on 6 Feb at 19:01 for R49.56 - You sold this share on the same day, at 19:18 for the same price. If you had kept the share as recommended, you could have sold it on 15 Feb at R52.19 for a profit of 5.3%. This is only one example, the same applies to most of the other trades such as ******** (where a profit of 12.4% would have been made in 3 - 4 weeks). You did not allow any lea-way for price change.
The reason you did not qualify for the money back guarantee, is because of your blatant mismanagement of the transactions. Our Technicians are available 24/7 thus if ever you were in need of technical support, you could have contacted them for assistance. The support number is also on our paperwork.
We find it unfair that you feel the need to bad mouth our company when you are the one at fault.
Kind Regards
ISMega
I really do apologise for the inconvenience,
I’m actually quite pleased with the rapid response thanks. According to you I have traded incorrectly? That is the truth, but with no training on the platform I’m not entirely sure that I would have been able to trade correctly. And for support? I really believed that the team would have picked this up in advance, and notify me or seen that I require training? Or that is what the sales agent told me, so I do accept some respectability but please just know, I’m not the only one to blame.
I know now that my sales agent and the contact person I have been dealing with Bothe are not working there anymore but yet it is only my fault????
I we can sort his out any other way please do not hesitate to contact me so we can do so.
Regards.
Ruaan
I really do apologise for the inconvenience,
I’m actually quite pleased with the rapid response thanks. According to you I have traded incorrectly? That is the truth, but with no training on the platform I’m not entirely sure that I would have been able to trade correctly. And for support? I really believed that the team would have picked this up in advance, and notify me or seen that I require training? Or that is what the sales agent told me, so I do accept some respectability but please just know, I’m not the only one to blame.
I know now that my sales agent and the contact person I have been dealing with Bothe are not working there anymore but yet it is only my fault????
I we can sort his out any other way please do not hesitate to contact me so we can do so.
Regards.
Ruaan
Good Day ISMEGA
I would really appreciate a replay, it have been more than a week again, any replay would be appreciated eater publically or to my private mail.
Please replay as promised.
Good Day ISMEGA
I would really appreciate a replay, it have been more than a week again, any replay would be appreciated eater publically or to my private mail.
Please replay as promised.
Good Day Ruan.
Thanks again for your comment.
We understand what you are saying but we have documented proof that you received training for at least an hour. When installation and training took place on 12 August 2016, it was done telephonically, as the technician was not in your area at that time. You received all the benefits and service from us and our technician, the same as you would have if he was sitting next to you. Your argument of not receiving sufficient training is thus null and void.
If ever you contacted our offices (or technicians) during your simulation period and informed us that you are struggling or require more training, we would have been delighted to assist, as the main focus of our program is that YOU learn how the stock market works. We can not help you if we are not aware that you are struggling.
As you had the power and the means to make a huge success of/ with our program, we are willing to offer you retraining to show you, if used correctly, what a success you could and would have made. We will be in your area within the next 2 – 3 weeks and will send you a technician, free of charge, and provide you with retraining.
We will contact you in this regard and please contact us directly in future.
Kind Regards
ISMega
Good Day Ruan.
Thanks again for your comment.
We understand what you are saying but we have documented proof that you received training for at least an hour. When installation and training took place on 12 August 2016, it was done telephonically, as the technician was not in your area at that time. You received all the benefits and service from us and our technician, the same as you would have if he was sitting next to you. Your argument of not receiving sufficient training is thus null and void.
If ever you contacted our offices (or technicians) during your simulation period and informed us that you are struggling or require more training, we would have been delighted to assist, as the main focus of our program is that YOU learn how the stock market works. We can not help you if we are not aware that you are struggling.
As you had the power and the means to make a huge success of/ with our program, we are willing to offer you retraining to show you, if used correctly, what a success you could and would have made. We will be in your area within the next 2 – 3 weeks and will send you a technician, free of charge, and provide you with retraining.
We will contact you in this regard and please contact us directly in future.
Kind Regards
ISMega
Good Afternoon Ruan.
We just tried to call you regarding the above, but to no avail.
We also left a message.
Please contact our offices at your earliest convenience.
Regards
Ismega
Good Afternoon Ruan.
We just tried to call you regarding the above, but to no avail.
We also left a message.
Please contact our offices at your earliest convenience.
Regards
Ismega
HI ISMEGA
I’m sure my phone are in working order and have received many call but defiantly not one from ismega.
Like I mentioned earlier, I’m defiantly not interested in staying with ISMEGA due to the inconvenience you caused, I have cancelled my membership, and were quite confused as to why the debit orders still went off, I will try and contact head office again today,
If we could please sort this out ASAP.
Regards Ruaan
HI ISMEGA
I’m sure my phone are in working order and have received many call but defiantly not one from ismega.
Like I mentioned earlier, I’m defiantly not interested in staying with ISMEGA due to the inconvenience you caused, I have cancelled my membership, and were quite confused as to why the debit orders still went off, I will try and contact head office again today,
If we could please sort this out ASAP.
Regards Ruaan
Hi ISMEGA,
Thank you for arranging the training with Jacques, his positive outlook on ISMEGA trading platform and training provided has help me tremendously and I would like to believe that we can build a much better relationship from hereon.
Hi ISMEGA,
Thank you for arranging the training with Jacques, his positive outlook on ISMEGA trading platform and training provided has help me tremendously and I would like to believe that we can build a much better relationship from hereon.