1 reviews | Active since Dec 2018
iSMASHED service is atrocious.
Appalling service. No quality control. Take your device elsewhere for repairs. I trusted iSmashed to repair my iPhone 6+ CAMERA. Their "technician' Keagan Naidoo damaged my SCREEN in front of me during the repair. He then left my office to go get a replacement screen but returned with the wrong screen size. The following day they returned my phone with the camera MISPLACED, the screen still damaged, the phone not properly SEALED and the EAR PIECE not working. I returned my phone to them, they finally fixed the camera but refused to fix the screen and the earpiece they damaged. Their customer relations officer Taz, told me according to the expert advice of their technicians, my phone is old and dust ruined my earpiece, she then gave me a quote to repair the screen. The expert advice comes from the same technicians that failed to put in a new camera properly, failed to seal my phone, failed to verify their work, damaged my screeen and obviously know nothing about IP ratings. Save your money and time and take your phone elsewhere for repairs.
I sincerely apologise for the experience you have received! We are looking into our technicians actions, as we completely agree they are not in line with our expected or promised service levels.
With respect to the issue you reported to us regarding your screen, was that it has a yellow tinge around the edging, which many iPhone 6 and 6 Plus’s suffer from with age and ware (https://discussions.apple.com/thread/***). Thus the screen which we didn’t need to replace is working perfectly. The initial issue, which we admit to, was our camera replacement that was infact faulty, caused your screen to display lines across it. Once we replaced this again with a functioning camera, the issue went away completely and only the yellow tinge on the edges remained. That issue as described in the thread above was not caused by us.
Again we appologise for the technicians poor workmanship, and this will be dealt with accordingly.
Lastly we where told you also experienced an issue with people being unable to hear you on a call, the mic is filled with dust and grit, we are happy to clean that out for you, free of charge and furthermore return your working device with no charge at all.
Although we did not cause the damaged described above, we agree you should have had a better experience and for that we wish to fix your device and return it at no cost, please let us know if this meets with your understanding.
Sincerely,
iSMASHED Team
Best regards,
I sincerely apologise for the experience you have received! We are looking into our technicians actions, as we completely agree they are not in line with our expected or promised service levels.
With respect to the issue you reported to us regarding your screen, was that it has a yellow tinge around the edging, which many iPhone 6 and 6 Plus’s suffer from with age and ware (https://discussions.apple.com/thread/***). Thus the screen which we didn’t need to replace is working perfectly. The initial issue, which we admit to, was our camera replacement that was infact faulty, caused your screen to display lines across it. Once we replaced this again with a functioning camera, the issue went away completely and only the yellow tinge on the edges remained. That issue as described in the thread above was not caused by us.
Again we appologise for the technicians poor workmanship, and this will be dealt with accordingly.
Lastly we where told you also experienced an issue with people being unable to hear you on a call, the mic is filled with dust and grit, we are happy to clean that out for you, free of charge and furthermore return your working device with no charge at all.
Although we did not cause the damaged described above, we agree you should have had a better experience and for that we wish to fix your device and return it at no cost, please let us know if this meets with your understanding.
Sincerely,
iSMASHED Team
Best regards,