what an awful hotel,DISGUSTING

Booked my parents into this hotel for their anniversary,I was told that the bathroom had a bath tub,but when I got there to check them in,the receptionist didn't even know how much I had to pay,she asked me how much I was quoted over the phone.I eventually paid,when we got there,the room was DISGUSTING,there were no towels in the room,the walls were cracked and falling apart,I had to complain,and ask them to.change the room.the second room they were moved to,didn't even had a headboard,but it was in better condition.My parents say when they went to eat breakfast,the attendants were disorganized.and there was absolutely no variety in the meals provided..