Deposit Payment Fail for February 2022 Wedding Permit W2115

The following *********** parties failed to pay back our wedding permit bond after requesting a bank confirmation letter, which had been provided to them via email on the 10th of March for a wedding held in Sodwana Bay on the 26th of February. No response was received from the so-called people in charge nearly two months later: ***, ***, ***, *** - how difficult can it be?