Does not stand behind their product

<p>I purchased a tool at the recommendation of the local sales rep. He said as they all do if it doesn't work out you can return the tool. Well the tool broke and when I called him, he told me I could purchase another tool with a guarantee. What happened to the first guarantee? My fault for not getting it in writing. Worst customer service and support I have come across in my twenty year career. Do not recommed Iscar at all. Plenty of other great company's with great product who stand behind their tooling.</p>