your customer service sucks

I paid for a couples retreat treatment for my parents for my Moms birthday and I have not been able to book a treatment date. I call daily and they advise they will call me back but they don't. i spoke to both Bukelwa and Wabo who still haven't called me back. i tried getting hold of the manager but i am not sure if he won't return my call or the reception ladies are not putting through the message. You took my money but have no customer service.