Stoken property

I had a great experience at Isango Gate Boutique Hotel when I stayed for business in October 2020, until my My personal property was ****** from the hotel's storage. Staff failed to follow my request of taking my bag to my room, which I had left at the bar while Walter helped me with drinks. Staff gave me a run around when I traced what had happened, until Walter the GM informed me weeks later that my property was removed from reception to lost and found, from there to a 'meeting room' and from there it disappeared. To date senior management are dragging their feet in putting this ****** patron property matter to rest. What a shame. I do not think they care.