WORST SERVICE EVER, FELT WAS SPEAKING TO A ROBOT

This is worst experience am receiving i feel like am speaking to a robot who doesn't care or have any human feelings. I received statement of water bill showing arrears balance on my water bill of R113 due for payment. i was told can only reconnect me only if i agree they charge the my electricity wallet which i agreed but to my surprise they will be charging me extra fee again for taking from my electricity to credit for water. After which i have been charged reconnection fee to connect the Now i am been over charged just because Ismetering want to collect balance on my water bill. This is the worst behavior have ever experienced as if am not interacting with human being.