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Nomaswazi N

1 reviews | Active since Apr 2017

17 Jun 2022, 10:35

What a joke

Ismetering is totally disgusting. I made a payment but unfortunately I used an incorrect ref. My water bill was R305. But the charges I accumulated were higher than the actual bill it self total amount of R311.46. I was than told to pay R190 to be reconnected but after paying that I was told to add the R120 . I forwarded the messages to Yolanda who was excellent in her job ... but the company and process in place no thanks it's joke

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Replies (1)
iS Metering
iS Metering's reply17 Jun 2022, 14:12
Official
Good day, 

 This matter was resolved after the conversation between yourself and iSM staff. Your account was outstanding as a matter of fact disconnected, after you have paid the outstanding account and costs the electricity has been reconnected and the deposit has been paid over to the rental agent per agreement.  We are in agreement with each other and both parties see the matter as settled. 

Regards,
iSM