Useless IS metering

They switched my lights off beacuse I did not pay the bill on the date I didn't know my bill was due. My bill is always due on the 5th, however I immediately paid the bill and also the reconnection fee. Where one of their staff said that it should be reconnected within 8 hrs from 10:00 am to 22:14 pm that 11+ hours. As I write this review I am in the dark, IS metering they do not know how to treat customers, I suggest you close down and let customers deal with the Municipality straight.