DK
David K
1 reviews | Active since Aug 2022
08 Aug 2022, 11:59
Unreasonable FEES
how do you calculate your fees ismetering?
My water bill is R327.45 and you added a disconnection fee R517.50 + 10% fee for an incorrect reference which was provided by them on the sms + R253.16 demand letter and another R1344 will be added if I don't pay the fees.
I don't mind paying fees but they must be reasonable and those fees can assist in paying the water bill for the next 2 months
Helpful (0)
Replies (5)0
Replies (5)
iS Metering's replyOfficial
08 Aug 2022, 12:08Good day
Kindly send me your account number. I will have a look at the sms send to you. Payment reminders were send to accounts in arrears via email and sms.
Demand letters are only send after disconnection took place and no payment is made, the R1344 is for the restrictor to be put in. This is to ensure all water money are collected to pay the full COT account, to avoid the whole building to be disconnect due to short payment. Our fees are based on the COT fees per action.
Regards,
Kindly send me your account number. I will have a look at the sms send to you. Payment reminders were send to accounts in arrears via email and sms.
Demand letters are only send after disconnection took place and no payment is made, the R1344 is for the restrictor to be put in. This is to ensure all water money are collected to pay the full COT account, to avoid the whole building to be disconnect due to short payment. Our fees are based on the COT fees per action.
Regards,
iS Metering's reply08 Aug 2022, 12:08
Official
Good day
Kindly send me your account number. I will have a look at the sms send to you. Payment reminders were send to accounts in arrears via email and sms.
Demand letters are only send after disconnection took place and no payment is made, the R1344 is for the restrictor to be put in. This is to ensure all water money are collected to pay the full COT account, to avoid the whole building to be disconnect due to short payment. Our fees are based on the COT fees per action.
Regards,
Kindly send me your account number. I will have a look at the sms send to you. Payment reminders were send to accounts in arrears via email and sms.
Demand letters are only send after disconnection took place and no payment is made, the R1344 is for the restrictor to be put in. This is to ensure all water money are collected to pay the full COT account, to avoid the whole building to be disconnect due to short payment. Our fees are based on the COT fees per action.
Regards,
iS Metering's replyOfficial
08 Aug 2022, 12:47Good day
Kindly give me your account number to investigate the wrong reference given to you via SMS.
COT disconnection as per 2022/2023 tariff : R 958.80 excluding VAT
Regards,
Kindly give me your account number to investigate the wrong reference given to you via SMS.
COT disconnection as per 2022/2023 tariff : R 958.80 excluding VAT
Regards,
iS Metering's reply08 Aug 2022, 12:47
Official
Good day
Kindly give me your account number to investigate the wrong reference given to you via SMS.
COT disconnection as per 2022/2023 tariff : R 958.80 excluding VAT
Regards,
Kindly give me your account number to investigate the wrong reference given to you via SMS.
COT disconnection as per 2022/2023 tariff : R 958.80 excluding VAT
Regards,
iS Metering's replyOfficial
08 Aug 2022, 13:21Good day,
The account number provided looks like your CDI number for Electricity purchases- electricity is pay-as-you-use, please provide the water account number.
Regards
The account number provided looks like your CDI number for Electricity purchases- electricity is pay-as-you-use, please provide the water account number.
Regards
iS Metering's reply08 Aug 2022, 13:21
Official
Good day,
The account number provided looks like your CDI number for Electricity purchases- electricity is pay-as-you-use, please provide the water account number.
Regards
The account number provided looks like your CDI number for Electricity purchases- electricity is pay-as-you-use, please provide the water account number.
Regards
DK
David K's updateReviewer Update
08 Aug 2022, 13:51this is the reference number I got from the sms to "only use".
my account number is 550032, I hope you will check the smses forwarded to us.
my account number is 550032, I hope you will check the smses forwarded to us.
DK
David K's update08 Aug 2022, 13:51
Reviewer Update
this is the reference number I got from the sms to "only use".
my account number is 550032, I hope you will check the smses forwarded to us.
my account number is 550032, I hope you will check the smses forwarded to us.
iS Metering's replyOfficial
10 Aug 2022, 11:06Good Day,
The matter was resolved.
Regards,
iSmetering
The matter was resolved.
Regards,
iSmetering
iS Metering's reply10 Aug 2022, 11:06
Official
Good Day,
The matter was resolved.
Regards,
iSmetering
The matter was resolved.
Regards,
iSmetering