TC
Tawanda C

1 reviews | Active since Jun 2022

21 Jun 2022, 14:47

Unprofessional and revolting service ever!

The most unprofessional utilities company ever! I strongly advise never to move into a place that is under this company! I cancelled my account with them beginning of May and as per the contract, the deposit/ refund would be sent to my account within 30 working days! But no no, its almost 2 months and they keep giving me the run around! How unprofessional!

Even when I was getting electricity or water from them, they would over bill and some electricity units would just go missing.

Moving on, the deductions they have made on my final depost is straight up ******ion! Now they keep delaying to send my money imagine! The most disgusting and unprofessional service I have ever seen. Its as if they have no shame which is the most sad aspect.

0
Replies (7)
iS Metering
iS Metering's reply29 Jun 2022, 10:57
Official
Good day 

kindly send your full name and surname, with the unit name and number in question to *** , so I can try to assist,

Regards,
Ismetering
TC
Tawanda C's update29 Jun 2022, 13:13
Reviewer Update
Send to where? when you havent put an email or anything?
iS Metering
iS Metering's reply29 Jun 2022, 13:17
Official
Good day 

***
TC
Tawanda C's update29 Jun 2022, 13:22
Reviewer Update
There are no characters listed, it just says "Good day, then *********".. may you kindly email me on my email address *** so we get this resolved.
iS Metering
iS Metering's reply29 Jun 2022, 13:28
Official
Good day

This is the format Hello Peter puts it in please send it to the no-reply email address, 

Regards
TC
Tawanda C's update29 Jun 2022, 13:47
Reviewer Update
Hi, I have sent all the details to the email, im waiting for your response, please check now.
iS Metering
iS Metering's reply29 Jun 2022, 14:24
Official
This matter was resolved after the conversation between yourself and iSM staff. POP for the deposit was send to via email.

Regards