Poor service from IS Metering

I have been loading with Mpho Manyathela from Is-Metering since I received a water and sewage bill of R1372 on 1 August and I have not received the amended bill to date after weeks of following up on it. My electricity was disconnected Yesterday and again Mpho does not know what is happening with my account as she was still asking other colleagues if an amended Invoice should be sent to me. I have been waiting for a response since the morning and no response from any of the support or customer agents copied in the email. I cannot get any assistance from their standby consultant and will be spending the entire weekend without electricity due to poor service and administrative issues by Ismetering.