Bad service

Is Metering has a bad service to their customers, for past 3 months they were not sending me water bill now they disconnect my electricity because of that they said is my responsibility to tell them to send me the bill is not their responsibility but before they were sending me the bill every month so I don't know the reason why they stop to sending the bills. Now the bill is high they sending now, and I don't have that money they disconnect electricity they said I must paid the water bill first, this is unacceptable. Very bad service. I need them to connect my electricity today, and I will make arrangements with them how to pay that bill because is not my problem not sending the bill, how do I know how much should I pay if they don't send me the bill. Poor service and they don't respect customers