Zero extremely slow customer service and not taking responsibility

On the 5th of July I contacted Ignite about the LTE wireless internet offering they were advertising. After a good conversation and being convinced of the capability of this company I decided to place an order for this service and included the once off price for a LTE router to go with the SIM card. I created my "account" on the 6th of July and my order was placed and paid for by Monday 9th of July. On 11 July I began following up as I had not heard anything. I received an email requesting that I send them the RICA documents. I rep**** 2 hours after receiving the email with the documents. I then called and was informed that my order was by Digital Planet, Digital Planet said they had not yet received my order. All this time I checked a few times a day online to see the status of my order, it just said on backorder. By Friday 13 July I had still not heard anything and after calling Ignite they referred me to another company (passing the buck much?) Digital Planet was once again called. The person I spoke to said they would action my order asap. Nothing happened. Then on Monday 16 July I called Ignite again to try and find out what is happening. No useful info from them. Ignite has this horrible Whatsapp conversation thing they they attempt to resolve customer issues over but it is equally useless. It is Tuesday 17 July, I have spent over an hour on calls to various people and been frustrated to the point of almost losing my cool with anyone I speak to on the phone. Ignite are absolutely useless and do not care in the least about their customers and give little to no feedback at all. It is terribly frustrating waiting and being kept in the dark while being sent from one place to another and no one has any useful info.