Worst ISP Ever

<p>I am currently a MWeb home user and was for approximately the last 6-8 years and very happy. I needed a static IP and phoned MWeb to get a static IP and increase my speed from a 2 - 4 mbps. MWeb refered me to company called ignite. The lady who said she is my account manager did not explain in detail how to go about to apply for services. The common answer is go to web portal and do it yourself. The web protal did not want to accept my details and i send a mail to ask what is reason, she took her time to tell me try again nobody know why it did not work. Eventually i get it to accept banking details and i received my username and password via email. I went home to change the username and password and it kept on saying username and password incorrect on my router log file. I phoned support and phoned out R500.00 rand in one day and nobody in support team could solve the problem. I was very negative and entered my old 2mbps MWeb account details and like magic everything worked again. When i phoned the following day my account manager (Nightmare) told me i need to buy another router after she told me the first day i do not need to buy a new router as mine will work. I was now completely negative and told her to cancel my services that i could not even use for a split second. Again she told me to go to web portol to cancel my services where i got some issues again to cancel some services. Afterwards i send a mail to inform them to cancel my services and make sure money will not be deducted from my account. Like magic they deducted my last remaining money in my account and i was left with R12.00 in my bank account and could not buy food. It was a Sunday and could stop debit order, but could not reverse it. I send a email to account manager and account, but nobody rep**** to my email to stop debit order once again from their side. Hopefully this is a lesson to other people who think to use ignite as they are very useless.</p>