CH
Charmain H

1 reviews | Active since Feb 2013

11 Aug 2016, 16:02

Unauthorized usage of my data during my holiday absence: Isignite

<p>Left Cape Town for UK last day of June and returned 01 August.</p> <p>never accessed my internet during that time and all connections were switchd off for one month.</p> <p>upon my return I was sent a data usage showing thag someone logged on at midnight on the 1st July and uploaded and downloaded using my telephone number.</p> <p>I reported this matter twice and have had no feed back to explain this usage from my service provider.</p>

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Replies (1)
Ignite
Ignite's reply12 Aug 2016, 07:58
Official

Hi Charmain,

We apologise for the inconvenience and experience. Please know that we have escalated the matter with our support team and they will be in contact very soon.

Kind regards,
The Ignite Team