Treating longstanding clients like ****

We have been Ignite corporate clients since MWEB Business days, over the last 4 months client connections on RAIN LTE just became even worse and they refused to cancel month-to-month contracts because of outstanding payments. Since when is account balances and the option to continue using a MONTH TO MONTH service related? Nicole Ferdinando is downright rude and quite *********, suddenly pretending that a conversation regarding cancelling the services never happened. Well done on you ma'am for one upping a client, we'll simply stop supporting Ignite specifically because of you.