Terrible service, no response two weeks after complaint

We submitted the complaint below to ignite, it still shows on their system, two weeks ago and still have no response from them.

Ticket #5869 - Unacceptable service levels Last Update 2017-09-04 22:38:00 Status Open Priority Emergency Created 2017-09-04 22:38:00 Subject Unacceptable service levels Message I would like for this to be escalated to management. I ordered a cloud server with ID 227918 this morning, reported that it did not work to your helpdesk and it still hasn't been fixed. I then ordered another server a few hours ago and that also doesn't work. Your service sucks.