Poor Service and Still NO CONNECTION

I have a Rooter With Ignite (LTE) and Sunday the 1 of July my Connection (signal) went away i phoned support and there was a problem on their side that cannot be fixed on a Sunday. So i waited for patiently for Monday to have the Problem resolved, On Monday I was told that there seems to be a Technical fault on their side but it should be fixed the same day. Monday night when I came home their rooter still had to signal. Phoned Support same result with a Sorry and that SIM card was being registered again on the network. Today is Friday and I have spoken to the support team many of times and still the same results. Send plenty of emails to support tried to phone them with no answer yesterday.

The level of technical expertise is also lacking as the customer support wanted to do things on the rooter like changing the APN that was working before but the problem is the Signal, not the APN.

I have been Phoned on Wednesday by their Technical *** that promised me results and nothing happened.

I even Phoned their manager and emailed her with no results and no mails

I gripe is not that things have gone wrong but that there is no communication from management or support.

I think this is poor service and poor communication

The People Involved in :

Lebogang Hlongwane (manager) Jeffrey Mabale (Technician) Thando Ziqubu (customer support) And Many other

I have phoned them about 30 times and emailed them about 20

I understand that some things go wrong but the lack of communication is a problem

As I understand there are a few customers that have the same problem and I'm sure they have the similar experience.

Ref NR ; INC ********** 10