Poor communication and after sales service

I was very impressed with the efficient signup process. Delivery of the LTE router and activation of the sim and service was done in 2 days.

Unfortunately the LTE service is not reliable. When it is working the speed (up and down) is great, but it has been DEAD for 2 days at a time and there is no communication from Ignite to advise the client that there is a known fault and that someone is working on it.

The support (WhatsApp and Call in) personnel seems to be uninformed about LTE and not in a position to understand basic questions. (yes, understand, not answer).