Pathetic service

Very bad service ... We are a municipality and have a BUSINESS Fibre connection with them.. Without notification their other company IS cancelled our Business Fibre line. Our account with them are all up to date. The help desk ppl at Ignite couldn't even pick that up. We are offline since Thursday 19 August 2021 and now its Monday evening 23 August 2021, with the service still offline. Our smart metering system relies on this line to provide vending services to our customers. We are loosing hundreds of thousands rands in revenue by by-passing the meters due to customers cannot buy electricity. I am so waiting for our legal department to litigate them for breach of contract and loss of income. Pathetic service and I can wait for our contract to come to an end so we can get rid of them.. Business's should keep away from their services. We pay them around R30k a month for such a poor service...