Pathetic Service

I have had numerous problems this year with one of my cloud servers. If the server is not down then Ignite has lost the large disk attached to it and this has happened more than once a month. About 14:50 today while still working, the server just shutdown for no reason. Reported the problem and was given #CS ********** but nothing happened. I phoned at 15:15 and waited more than 30 minutes before somebody answered the phone. Surely if that is support's number it should be answered within at least 1 minute. I have been a long standing customer but with this type of service I am reconsidering my business relationship with Ignite.