No Response

<p>Once again I am in the same predicament as before. Our VDSL line has now been down for almost an entire month. I have phoned in multiple times requesting updates and every time its the exact same story. The engineer promises that the call will be escalated, but this seems to have absolutely no effect at all! It once again started with Ignite pointing fingers at Telkom and Telkom pointing fingers at Ignite and both blaming each other for the problem. I have now been waiting for almost a week just to get a replacement router shipped out to my client. While all this is happening the client is the one suffering and losing business and paying for a service which they are not receiving!!</p>