CL
Chris L
1 reviews | Active since Jan 2017
01 Feb 2017, 12:20
NEVER touch Ignite
<p>Our company e-mail did not work properly for an incredible several weeks, only because the Ignite technicians were so absolutely *********** (or perhaps simply so absolutely unhelpful almost as if they truly did not want our business and were trying very hard to get rid of us) that they could not fix our system even though the problem was easy to fix and even though we told them what to do. We could have fixed this problem within minutes if Ignite did not control our e-mail due to our contract with them (which of course we're now cancelling and replacing with a proper company)</p>
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Replies (5)0
Replies (5)
Ignite's replyOfficial
01 Feb 2017, 12:27Good day Chris
We apologise for the inconvenience. Our client support team will be in contact with you shortly to discuss.
Sincerely,
Ignite
Best regards,
Ignite's reply01 Feb 2017, 12:27
Official
Good day Chris
We apologise for the inconvenience. Our client support team will be in contact with you shortly to discuss.
Sincerely,
Ignite
Best regards,
CL
Chris L's updateReviewer Update
01 Feb 2017, 12:30Yeah, right! After we've spent many weeks struggling to get anything at all from you. We were the ones suffering with an e-mail system that did not work for so many weeks because you guys just did not care or were just so un-be-lie-va-bly ***********
CL
Chris L's update01 Feb 2017, 12:30
Reviewer Update
Yeah, right! After we've spent many weeks struggling to get anything at all from you. We were the ones suffering with an e-mail system that did not work for so many weeks because you guys just did not care or were just so un-be-lie-va-bly ***********
CL
Chris L's updateReviewer Update
03 Feb 2017, 14:18Still no response! Also, we are having similar problems with our ADSL, also through Ignite. How long are you going to take to give your promised response, Ignite?
CL
Chris L's update03 Feb 2017, 14:18
Reviewer Update
Still no response! Also, we are having similar problems with our ADSL, also through Ignite. How long are you going to take to give your promised response, Ignite?
CL
Chris L's updateReviewer Update
24 Feb 2017, 16:09No answers to emails and atrocious response when I tried phoning you from the USA. All I'm trying to establish is whether my ADSL is cancelled as you promised you would do on yesterday 23 Feb. Dimakatso Moerane is the person who reassured me this would be done but I am unable to reach her. I can't follow up with my Telkom line cancellation until Ignite has done its part...help! The Ignite saga continues
CL
Chris L's update24 Feb 2017, 16:09
Reviewer Update
No answers to emails and atrocious response when I tried phoning you from the USA. All I'm trying to establish is whether my ADSL is cancelled as you promised you would do on yesterday 23 Feb. Dimakatso Moerane is the person who reassured me this would be done but I am unable to reach her. I can't follow up with my Telkom line cancellation until Ignite has done its part...help! The Ignite saga continues
Ignite's replyOfficial
24 Feb 2017, 17:01Good day Chris,
We apologise for the inconvenience. This matter has been escalated and our support team will be in contact with you as soon as possible.
Sincerely,
Ignite
Best regards,
Ignite's reply24 Feb 2017, 17:01
Official
Good day Chris,
We apologise for the inconvenience. This matter has been escalated and our support team will be in contact with you as soon as possible.
Sincerely,
Ignite
Best regards,