Most terrible ISP yet

IS Ignite a sub company if IS (Internet Solutions) also Mweb is dreadful when it comes to communications and returning emails/phone calls, from customer care to support, and accounts with a very "Snotty Attitude" from accounts department "Annelize Bossoff" who thinks she runs a "legal practice" instead of accounts.

It took me since the 13th of February 2019 and several emails, telephone calls, whatsapp messages and treats to get a response from these useless people regarding my Ignite Channel account which was blocked/access denied due to an outstanding payment ], which i wanted to settle but have no access to alternative payment methods, account statement and or invoices.

How does this company do business, their staff is always on leave, not at their desk, their telephone lines goes to voice mail, and never return the calls even after several messages.

In the mean time all services are suspended and as a channel reseller my clients are furious and unhappy with me due to the lack of communication, training and interest from IS Ignite staff members who can reply with "LEGAL" steps to follow?

I want to see how Annelize Bossoff from IS Ignite accounts department will "continue to bill" me for services not provided and being suspended due to their pathetic service, communications and most definitively a big lack of training and interest in customer care? See below copied email:

"Hi,

Kindly note that the account was suspended due to insufficient fund being in your account when our Debit order tried to go off.

As per our payment terms, you agreed to a Debit order and due to non compliance your services were suspended.

Routers were delivered and services were utilised.

Please note that should we not receive payment on the overdue, your account will be handed over to legal.

Should you still feel that you no longer require these services, kindly send us an email requesting the services be cancelled or they will continue to be billed going forward.

Some of the services in question are LTE Devices and as per our terms and conditions, there may be penalties applicable for early termination should you wish to cancel services.

Regards

Annelize"

Now Annelize Bossoff i really think you should take time off and attend a workshop in customer care and also tak some time to fami****ize yourself with The consumer protection act of South Africa - You arrogant attitude im sure wont get you anywhere, it surely does not scare me at all.