IS Ignite - The Big Bully - Just pay up even though we messed up

In November 2018 I sent a letter to Ignite customer support to ask for assistance in moving my ADSL lines to another provider. I sent the request perhaps 50 times during the month as it was never acknowledged other than with an automated receipt. Thinking that my request had fallen on deaf ears we closed up for the Festive season. Having to get some work done I was in my offices 24th December and noted that our ADSL line stopped working at approximately 7.50 am so I logged a fault with IS - received a reference etc. When followed up during the week between Xmas and New year I was informed by Telkom that Ignite had cancelled the lines . Without warning or confirmation my request for assistance to transfer had resulted in a vindictive cancellation, this over a period that they knew would hurt the most - XMAS - no support staff or other companies to get services up and running again. As a company that has branches countrywide connected by VPN and that does International Sales and Purchases Ignite really handed it to us and showed us not to mess with them as they could hurt us in return.

Having established VPN communication with my Branches over the first 2 weeks of 2019 which in itself was a challlenge - we still have hosted mail with Ignite and I started to correspond with their account department regarding the billing for services they are not providing. They have credited the Line rental ADSL x 3 but insist on billing the data Cap - VPN - router - and many other services that are dependant on an ADSL connection- they cannot provide the service as they cancelled the ADSL lines. To date their stance is still pay for those services not provided as I did not specify each line item in my cancellation letter. But wait I di not mention the word cancellation in my letter at all - I requested assistance to move to another supplier. I have advised that I will return the debit order but that is also not the correct way to do business and then they will cut my hosted mailboxes if not paid- but I suppose I am getting a good old dose of playing with the playground bully - IS Ignite you are just a big bully and I hope you get what ultimately all bullies deserve